Support Services Support Services

MyRent offers additional support packages based on your company needs. Purchasing MyRent Enterprise automatically includes the Standard Support level for technical issue resolution.

For companies who need direct access to MyRent experts and guaranteed fast response times, additional support offerings are available.


Offerings



Standard Support is automatically included with MyRent Enterprise subscription. This package is sufficient for getting MyRent up and running.

Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for MyRent Enterprise, Business Intelligence, OnLine Booking and Brokers & Tour Operators customers for an additional fee.

Premium Support offers MyRent's highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage MyRent deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where MyRent Enterprise is a mission critical application.

 

Standard Support Extended Support Premium Support
48 business hours maximum response time for P1 cases24 business hours maximum response time for P1 cases4 hour maximum response time for P1 cases, 24x7x365
Unlimited casesUnlimited casesUnlimited cases
Email, Support Portal, VideosEmail, Support Portal, VideosEmail, Support Portal, Videos
 Live phone support during business hoursLive phone support during business hours
  After hours phone support available for P1 cases
  Assigned support representative
   
 
Included with MyRent EnterpriseContact sales for pricingContact sales for pricing

 

 MyRent Support offers these high quality levels of service for any customer.

Email MyRent Support


All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. All MyRent Enterprise customers get high priority. The email response offers an effective channel to communicate directly with the MyRent experts.

Support Portal


The online Support Portal gives you the opportunity to submit new cases, communicate directly with MyRent Support in one central location, upload file attachments associated directly to your cases, track the status of your existing cases, review past cases.

Videos


Your answer may already be publicly available. The Videos are developed by MyRent experts.

Prioritized Response Time


Response time is prioritized based on the issue severity. MyRent experts will assist on a timely basis based on the urgency.

Case Assignment


Each incident is independently tracked within MyRent, and is issued a case number.

Live Phone Support


For Extended and Premium Support customers, administrators can call the MyRent experts from 9:30am to 12:30pm and from 14:30pm 17:30 pm PT, Monday through Friday excluding holidays.

If you are interested in Extended or Premium Support, please contact a sales representative at +3 (071) 90.90.188 or info@myrent.eu